Robinson Lighting Centre

Shipping & Handling Policy

Please be advised that we cannot ship any merchandise to PO Box addresses.

Truck Freight - Large & Oversized Items
Items shipped via truck freight are delivered to curbside or driveway only. Most carries will contact you to set up a delivery time, usually a 2-4 hour appointment window during business hours. As such, it is the customer's responsibility to provide an accurate contact phone number for the delivery address. At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer - not the driver. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policy section for full details.

In-store Pickup
A customer may choose to make a purchase placed online available for pickup at our store. If you wish to pick up your purchase, we will contact you via phone or email when your product is ready for your visit. Orders that are arranged to be picked up will be charged in full once the merchandise arrives at the showroom - not when it is picked up.

Shipping Lead Times
Robinson Lighting strives to provide its customers with the most accurate information on product availability using the tools and resources made available by the manufacturers we represent. The lead times that are posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer and on the manufacturer's typical speed at which orders are processed and shipped. If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at 204 784 0099 to inquire about expedited shipping services. Robinson Lighting is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.

Privacy Policy

Your privacy is important to Robinson Lighting. This privacy statement provides information about the personal information that Robinson Lighting's online catalog and commerce system collects, and the ways in which Robinson Lighting uses that personal information.

Personal information collection
Robinson Lighting may collect and use the following kinds of personal information:

information about your use of this website
information that you provide using for the purpose of registering with the website
information about transactions carried out over this website
information that you provide for the purpose of subscribing to the website services and any other information that you send to Robinson Lighting.

Using personal information
Robinson Lighting may use your personal information to:

administer this website
personalize the website for you
enable your access to and use of the website services
send to you products that you purchase
supply to you services that you purchase
send you statements and invoices
collect payments from you
send you marketing communications

Where Robinson Lighting discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement. In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Robinson Lighting may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing your data
Robinson Lighting will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. Robinson Lighting will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.

Cross-border data transfers
Information that Robinson Lighting collects may be stored and processed in and transferred between any of the countries in which Robinson Lighting operates to enable the use of the information in accordance with this privacy policy. You agree to such cross-border transfers of personal information.

Updating this statement
Robinson Lighting may update this privacy policy by posting a new version on this website.You should check this page occasionally to ensure you are familiar with any changes.

Other websites
This website contains links to other websites. Robinson Lighting is not responsible for the privacy policies or practices of any third party.

Contact Robinson Lighting
If you have any questions about this privacy policy or Robinson Lighting's treatment of your personal information, please write to:

Robinson Lighting
995 Milt Stegal Drive
Winnipeg, MB MB R3G 3H7
Phone: 204 784 0099

RETURNS

Robinson Lighting strives to provide customers with the best customer experience in store, and online, and works to provide a hassle-free return policy..

Products may be returned under the following conditions:

Within 90 days from purchase
Not installed (no cut wires)
Original packaging
Resalable condition/no missing parts

Returns must be approved and may be subject to a restocking fee, up to 50%. We cannot accept returns on products marked 'Final Sale'. Custom orders are considered Final Sale and are non-refundable.

Returning Online Orders

If your return satisfies the above requirements, please email [email protected] to obtain approval for return. You can return items in store to our Winnipeg, Kelowna, or Salmon Arm showroom, or ship return, however shipping costs must be covered by customer and a tracking number must be provided to [email protected]. The customer is responsible for the returned merchandise until it is received by our warehouse staff.

Once a return is reviewed and approved, a refund will be issued at the original price.

Defective / Damaged Product

Items received as damaged or defective, along with other discrepancies, such as missing parts, must be reported to [email protected] or any of the branches within 14 days after purchase.

Many of our vendors have help phone lines you can call where they will help troubleshoot any issues you are facing and determine if the product should be replaced. Each branch can test the product in-store as well if needed.

Terms & Conditions

While every effort is made to ensure that the content of this website is accurate, the website is provided "as is" and Robinson Lighting makes no representations or warranties in relation to the accuracy or completeness of the information found on it.

In no event will Robinson Lighting be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website.